TraceLens Terms & Conditions

1. Acceptance of Terms

By accessing or using TraceLens (the “Service”), you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Service. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

2. The Service

TraceLens is a hosted platform to ingest, store, and visualize traces of AI agent runs (including LLM calls, tool calls, logs, and metadata) within your workspace. The Service may change over time and we may add, remove, or modify features.

3. Accounts & Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate information and keep it up to date.
• You are responsible for all activity under your account and in your workspaces.

4. API Keys

• API keys authenticate trace ingestion. Treat them like passwords and store them securely.
• You are responsible for all requests made using your API keys.
• We may reject requests that fail authentication, violate limits, or appear abusive.
• You can revoke/deactivate keys via the Service; revocation may not be instantaneous.

5. Your Content (Traces, Logs, Metadata)

You retain ownership of content you send to the Service (“Customer Content”). You grant TraceLens a limited license to host, process, and display Customer Content solely to provide and improve the Service. You are responsible for ensuring you have all rights and permissions needed to submit Customer Content.

Do not upload sensitive information unless you have assessed and approved the risks. Avoid secrets (API keys, credentials), regulated data, or content you do not have rights to store.

6. Acceptable Use

• No illegal, harmful, or infringing use.
• No attempts to bypass authentication, rate limits, or workspace isolation.
• No probing, scanning, or exploiting vulnerabilities.
• No uploading malware or attempting to disrupt the Service.

7. Workspaces, Sharing, and Collaboration

Workspaces may allow multiple members. You control who you invite and their role. If you generate share links, you are responsible for how those links are distributed. Share links may grant read-only access to trace data.

8. Availability, Limits, and Changes

The Service may have usage limits (including rate limits and monthly limits by plan/workspace). We may change limits and features over time. We do not guarantee uninterrupted availability.

9. Fees

Some features may be offered under paid plans. If you subscribe to a paid plan, you agree to pay applicable fees and taxes. Unless otherwise stated, fees are non-refundable.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACELENS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TRACELENS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. TRACELENS’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO TRACELENS FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE NOT PAID ANY AMOUNTS), UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

12. Indemnification

You agree to indemnify and hold harmless TraceLens and its affiliates, officers, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of the Service or your Customer Content, including violation of these Terms.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service if you violate these Terms or if required to protect the Service, other users, or third parties.

14. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, excluding conflict-of-law rules. Venue for disputes will be in the state or federal courts located in Fulton County (Atlanta), Georgia, unless applicable law provides otherwise.

15. Contact

Questions about these Terms? Contact us at [support@yourdomain.com].

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice via the Service. Continued use after the effective date means you accept the updated Terms.